Multi-tenant management is the ability for a cloud tenant to have omnipotence over the instances, data, and networks in their cloud-hosted solution. In terms of an SP VDI solution this means the vDesktops, the master images, the application distribution mechanism (if applicable), patching, user data, vDesktop networks, access policies, pool size, et cetera. Essentially, the tenant’s management portal needs the ability to perform the primary tasks performed in the VMware View Admin Console or XenDesktop Desktop Delivery Controller console.
In addition, the multi-tenant management solution needs to have the ability to securely provide this level of access to multiple tenants. Unfortunately, this is the first hurdle the major players, Citrix XenDesktop, VMware View, and Microsoft VDI trip over. These solutions have one primary console that’s used to manage the entire environment.