Vicidial Solution
VICIdial is an open-source contact center solution designed for both inbound and outbound communications. Trusted by thousands of companies worldwide, it offers a robust platform for efficient customer interactions.
- Automatically connects agents to live calls, boosting productivity.
- Customers reach the most qualified agents, improving satisfaction.
- Allows supervisors to oversee operations and provide timely support.
- Integrates phone, email, and web chat for seamless customer engagement.
VICIdial: The Open-Source Contact Center Solution
It offers comprehensive features for managing inbound and outbound calls, emails, and customer website chats, all within a user-friendly web interface. With predictive dialing capabilities and support for multiple languages, VICIdial enhances agent productivity and streamlines customer interactions.
KingAsterisk's Modified VICIdial Theme
KingAsterisk provides customized VICIdial Solution that improve call center operations through user-friendly interfaces and unique agent themes. A scalable version is configured, installed and set up by our professionals. Our customized VICIdial skins complement your brand identity, improve agent efficiency, and streamline procedures. For call centers, we use a cluster configuration of this software that offers 99.99% SLA uptime. With our unique VICIdial modifications, enjoy increased productivity and a more contemporary user experience.
Unified Communication Interface
Seamlessly integrates inbound and outbound calls, emails, and web chats into a single web-based platform. It ensures that agents manage all interactions efficiently.
Unified Communication Interface
Seamlessly integrates inbound and outbound calls, emails, and web chats into a single web-based platform. It ensures that agents manage all interactions efficiently.
Unified Communication Interface
Seamlessly integrates inbound and outbound calls, emails, and web chats into a single web-based platform. It ensures that agents manage all interactions efficiently.
Unified Communication Interface
Seamlessly integrates inbound and outbound calls, emails, and web chats into a single web-based platform. It ensures that agents manage all interactions efficiently.
Unified Communication Interface
Seamlessly integrates inbound and outbound calls, emails, and web chats into a single web-based platform. It ensures that agents manage all interactions efficiently.
The Impact of Customized Vicidial
Customizing Vicidial Solution can significantly enhance your call center’s performance. A personalized Vicidial theme offers a more intuitive user experience, leading to efficient workflows and increased motivation among agents. Moreover, integrating specific features that cater to your business needs ensures seamless operations and better customer interactions.
